Refund & Cancellation Policy

This policy explains what can and cannot be cancelled or refunded when you take part in a Sparg Events contest. Please read it before purchasing an Award Pack or Winner's Pack.

1. Entering a contest is free

Entering a Sparg Events contest and receiving your digital certificates costs nothing. There is no fee to pay and therefore nothing to refund for participation itself.

2. Physical packages are made to order and are not refundable

Our Award Pack and Winner's Pack are personalised goods. Once you place an order we engrave and print items carrying the participant's name, artwork title and certificate number. These items cannot be resold or reused, so:

• Orders are not refundable once production has begun.
• We do not offer returns or exchanges for personalised items, except where they arrive damaged or incorrect (see section 4).

This is permitted under the Consumer Protection (E-Commerce) Rules, 2020, which allow sellers to exclude goods made to a consumer's specification or clearly personalised.

3. Cancelling before production

You may cancel and receive a full refund if you contact us at info@spargevents.in with your Entry Code within 12 hours of payment and we have not yet begun production. We will confirm by email whether production has started.

4. Damaged, faulty or incorrect items

If your package arrives damaged, or the certificate or medal carries incorrect details that differ from what you submitted, we will replace it free of charge. To claim:

• Email info@spargevents.in within 7 days of delivery.
• Include your Entry Code and clear photographs of the item and its packaging.

Replacements are dispatched at our cost. Where a replacement is not possible we will refund the full amount you paid.

5. Undelivered packages

If a package is returned to us as undeliverable because the address or phone number supplied was incomplete or incorrect, we will contact you to arrange redelivery. Redelivery is chargeable at the applicable courier rate. Please check the delivery address shown on your dashboard before ordering.

If a package is lost in transit through no fault of yours, we will replace it at our cost.

6. How refunds are paid

Approved refunds are returned to the original payment method through our payment partner, Razorpay. Refunds are typically credited within 5–7 working days of approval, though your bank may take longer to reflect them.

7. Contest results are final

Rankings and award decisions are made by our evaluation panel and are final. Not winning a rank is not grounds for a refund of any package you have purchased.

8. Contact

For any question about this policy, email info@spargevents.in. See our Contact page for escalation.